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  • Home
  • Massive Clearance
  • New
  • Disposables
  • Hardware
    • Vapes
      • Stratus Pod
      • Pod Kits
      • Vape Kits
      • Approved Medical Devices
    • Tanks, Coils, & Replacement Pods
      • Tanks & RTAS
      • Replacement Pods
      • Replacement Coils
    • Accessories
      • Batteries & Accessories
      • Replacement Glass
  • E-Liquids
    • All Eliquids
      • ALL Nicotine Salt
      • ALL Freebase
      • Fruity Eliquids
      • Creamy Eliquids
      • Tobacco Eliquids
      • Low Mg Salts
    • Vapourium and Partners
      • Vapourium Nic Salt
      • Vapourium Core Range
      • Pure Nic Salt
      • Cola Nic Salt
      • Aotearoa E-Juice
      • Aotearoa E-Juice Nic Salt
      • Chill
      • Cloud Therapy
    • Local Import Eliquids
      • Chosen Eliquid
      • Jerk
      • Creamio
      • Bunyip Vapes
      • Supreme Cola
      • Mr Wickys
      • Hunting Cloudz
      • Fat Shibe x Lex
      • Lemonade Stand
      • Kiwi Eliquids
      • Vapoureyes
      • Remarkable
    • International Import Eliquids
      • Imported Freebase
      • Imported Salts
      • Vapetasia
      • Pacha Mama
      • Bogan Brews
      • Sadboy
  • Blogs
    • New To Vaping?
    • Vaping 101
    • Your Story
    • Web Stories
  • Customer Info
    • Nicotine Prescription Australia
    • Vapourium Bring A Friend Referral
    • Contact Us
    • Which Vape Is Right For Me?
    • Shipping Guide
    • Informational Material
    • Returns & Warranties
    • Online Orders
    • Wholesale
    • Promotions
    • Customer Satisfaction
    • About Us
    • Redirects
    • Stratus Retailers
  • Reviews
    • Vapourium Dunedin
    • Vapourium South Dunedin
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    • Vapourium Timaru
Call Us: +64 3 974 8136
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Returns and Refunds

Returns Policy

August 28, 2019 Vapourium Store0 comments
Vapourium will happily assist customers who wish to exchange faulty good purchased in-store or online within 3 months of their purchase...

Retail Returns Process

August 28, 2019 Vapourium Store0 comments
If you have made a purchase in-store and you believe it is faulty, the fastest option for you is to go back to the retail branch to process your return.

Online Refunds and Exchanges

August 28, 2019 Vapourium Store0 comments

Can I exchange an item? We can offer an exchange on faulty items of equal or lesser value, but if you would like to exchange for...

International Returns Process

August 28, 2019 Vapourium Store0 comments
If you are based internationally and have purchased online, the returns process is simple:

New Zealand Online Returns Process

August 28, 2019 Vapourium Store0 comments
If you are based in New Zealand and have purchased online, the returns process is simple.

Recent Articles

  • Returns Policy August 28, 2019
  • Retail Returns Process August 28, 2019
  • Online Refunds and Exchanges August 28, 2019
  • International Returns Process August 28, 2019
  • New Zealand Online Returns Process August 28, 2019

Articles Tags

  • customer
  • customer service
  • exchange
  • faulty item
  • online orders
  • refund
  • retail
  • return
  • returns
  • returns policy
Vapourium
Dunedin, Christchurch & Timaru
+64 3 974 8136
customerservice@vapourium.nz

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