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Returns and Refunds

Returns Policy

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Vapourium will happily assist customers who wish to exchange faulty good purchased in-store or online within 3 months of their purchase...

Retail Returns Process

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If you have made a purchase in-store and you believe it is faulty, the fastest option for you is to go back to the retail branch to process your return.

Online Refunds and Exchanges

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Can I exchange an item? We can offer an exchange on faulty items of equal or lesser value, but if you would like to exchange for...

International Returns Process

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If you are based internationally and have purchased online, the returns process is simple:

New Zealand Online Returns Process

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If you are based in New Zealand and have purchased online, the returns process is simple.