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Menu
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  • Home
  • New Arrivals
  • Hardware
    • Vapes
      • Starter Kits
      • Advanced Kits
      • Replacement Coils
      • Replacement Glass
    • Pods
      • Stratus Pod
      • Pod Kits
      • Replacement Pods
    • Tanks & Mods
      • Tanks
      • RDA, RTAs & RDTAs
      • Regulated Mod
      • Mechanical Mod
    • Accessories
      • Accessories
      • Drip Tips
      • Batteries & Chargers
      • Cotton, Wire & Tools
  • E-Liquids
    • New Zealand Freebase
      • Vapourium Core Range
      • Cloud Therapy
      • Chill
      • Aotearoa E-Juice
    • New Zealand Salts & Misc
      • Nimbus
      • Pure
      • Ode
      • [Australia only] Flavourless Nicotine
    • Imported
      • Imported Freebase
      • Imported Salts
  • Clearance
  • Customer Care
    • Which Vape Is Right For Me?
    • Informational Material
    • Returns & Warranties
    • Online Orders
    • Wholesale
    • Promotions
    • Customer Satisfaction
    • About Us
    • Redirects
  • Blogs
    • New To Vaping?
    • Vaping 101
    • Your Story
  • Reviews
  • Contact
    • Stratus Retailers
    • Vapourium Dunedin
    • Vapourium South Dunedin
    • Vapourium Christchurch
    • Vapourium Timaru
    • Vapourium Nelson
Call Us: +64 3 974 8136
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Returns and Refunds

Returns Policy

August 28, 2019 Vapourium Store0 comments
Vapourium will happily assist customers who wish to exchange faulty good purchased in-store or online within 3 months of their purchase...

Retail Returns Process

August 28, 2019 Vapourium Store0 comments
If you have made a purchase in-store and you believe it is faulty, the fastest option for you is to go back to the retail branch to process your return.

Online Refunds and Exchanges

August 28, 2019 Vapourium Store0 comments

Can I exchange an item? We can offer an exchange on faulty items of equal or lesser value, but if you would like to exchange for...

International Returns Process

August 28, 2019 Vapourium Store0 comments
If you are based internationally and have purchased online, the returns process is simple:

New Zealand Online Returns Process

August 28, 2019 Vapourium Store0 comments
If you are based in New Zealand and have purchased online, the returns process is simple.

Recent Articles

  • Returns Policy August 28, 2019
  • Retail Returns Process August 28, 2019
  • Online Refunds and Exchanges August 28, 2019
  • International Returns Process August 28, 2019
  • New Zealand Online Returns Process August 28, 2019

Articles Tags

  • customer
  • customer service
  • exchange
  • faulty item
  • online orders
  • refund
  • retail
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Dunedin, Christchurch, Timaru & Nelson
+64 3 974 8136
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