We want to sort out any issues with faulty items straightaway, as per Vapourium's Returns Policy.

As soon as you discover a fault, please contact our Customer Care Team by:

• Filling out our Returns Form, by clicking here.
• Email: customerservice@vapourium.nz
• Phone: 03-974 8136

Once you have made contact, one of our Customer Care Team will get back to you between 9am and 5pm, Monday to Friday.