Shipping policy
Shipping policy
Vapourium ships within New Zealand only. Orders placed before 2:00 pm on a business day (Monday to Friday, excluding New Zealand public holidays) are dispatched the same day from our stores in Dunedin or Timaru. Orders placed after 2:00 pm, or on a weekend or public holiday, are dispatched the next business day. All parcels are sent tracked with NZ Post.
| Destination | Cost | No charge from | Delivery |
|---|---|---|---|
| NZ non-rural address | $5 | Orders over $75 | Overnight, tracked |
| NZ rural address | $9 | Orders over $150 | 2 to 3 business days, tracked |
| NZ Saturday delivery (non-rural only) | $8 | n/a | Order before 2:00 pm Friday |
| Australia and United States | Not available. Australia prohibits personal importation of vaping products; US customs changes from 29 August 2025 make shipment impractical. | ||
| Rest of the world | $45 | n/a | 7 to 14 business days, NZ Post Economy |
Rural addresses
Rural customers must select the rural shipping option at checkout. If it is not selected, we will email a payment link for the rural surcharge and hold the parcel until it is paid.
Saturday delivery
Saturday delivery upgrades bought after 2:00 pm on Friday are refunded and the order is sent on the next business day. If bought earlier in the week the order is held for Friday dispatch. Saturday delivery is not available to rural addresses; if selected for a rural address the difference is refunded.
Age verification (R18)
All vaping products are R18. After your first order you will be asked to upload a photo of your government-issued ID; the order is dispatched once your age is verified, and verified accounts are not asked again. The courier also checks ID on delivery. Parcels cannot be left unattended; if nobody is available they are held at the local depot for collection.
Split shipments
Orders are fulfilled from our stores according to stock on hand, so an order may arrive in more than one parcel, each with its own tracking number. No extra shipping charge applies to split deliveries.
Missed deliveries
If a parcel is returned to us undelivered, you can have it resent at your cost or request a refund less the courier cost, including on orders that originally had no shipping charge.
The full guide is at vapourium.nz/pages/shipping-guide. Questions: customerservice@vapourium.nz or 03 974 8136.