If you're having trouble with your starter kit, try some of our handy tips below!
If you're still having trouble, give us a call on 03-974-8136 Ext, 1 to talk to one of
our friendly customer service team, or bring your vape into one of our stores.

5 COMMON ISSUES AND QUICK FIXES

• "My vape is harsh!"
  - Check your coil, when was the last time you changed it?
  - How much nicotine have you got in your e-liquid?
  If you have too much nicotine, it can start to hurt the back of your throat,
  similar to if you're using old e-liquid.
• "There's no vapour coming out!"
  - Again, have you check your coil?
  If your coil has shorted out or isn't inserted properly your vape will no longer
  produce vapour. Try changing your coil.
• "The light isn't coming on when I plug it in to charge!"
  First, try another charging cable and/or adaptor. If you're still experiencing
  issues, check your charging port. Although most vapes support
  pass-through (vaping while charging), the micro USB port will get
  damaged with time.
• "The e-liquid is spitting in my mouth!"
  This can happen with any tank, it means there is a build-up of e-liquid
  around your coil. You can fix it by blowing directly into your drip tip then
  continuing to vape, or if that doesn't work, give your tank a good clean out.
• "My vape is leaking!"
  This means something has broken the seal on your tank, first up, check your
  coil. If your coil is burnt out, the e-liquid will leak straight through, if your coil
  isn't inserted properly the e-liquid will leak out of the mismatched thread.
  If that doesn't work, you may want to try a thicker e-liquid. Check the PG/VG
  ratios of your e-liquid,