Processing Time

Orders placed before 2:00 pm are dispatched the same day (Mon–Fri) from Dunedin, Christchurch, or Timaru.

New Zealand

Carrier: NZ Post
Delivery: Overnight (2–3 business days for rural)
Pricing:

Standard Addresses:
• Orders over $49: FREE
• Orders under $49: $4
• Saturday delivery: $8 (must be purchased before 2:00 pm Friday *)

Rural Addresses:
• Orders over $49: $4
• Orders under $49: $7
• Saturday delivery: Not available

Rest of the World

Carrier: NZ Post Economy
Delivery: 7–14 business days
Price: $45 (NZD)

Excluding Australia and United States due to the local law. To read more, please visit the Shipping Guide page.

Returns & Warranties

To read the return policy in full, please visit our Returns & Warranties page. In a short summary:

• Returns accepted within 3 months if unopened, unused, and in re-sellable condition (proof of purchase required).
• Change of mind/incorrect orders: buyer covers return shipping; items must be in original condition.
• Faulty or damaged items may require assessment before refund/replacement; misuse and worn consumables not covered.
• Unsafe products (e.g., overheating, auto-firing) — discharge/remove batteries safely and contact us before returning.
• E-Liquids cannot be returned for flavour/strength preference; only if faulty or quality issue confirmed.
• Refunds issued to original payment method after inspection; processing times may vary. Exchanges available only for defective or damaged items.

Enquiries

For all enquiries, please contact customerservice@vapourium.nz